Engineers are responsible for handling technical inquiries and complaints through the internal ticketing, troubleshooting and escalation system to the next level of support, working with documentation.
Senior engineers are also engaged in research and development on project-based term as well as support of operation activities of the company
The duties:
- IPTP global network monitoring.
- Server assembling / termination / troubleshooting.
- Network equipment support and configuration.
- Remote hands assistance.
- Hardware inventory management, Documentation handling.
- Security as a service(penetration testing).
- Other tasks as instructed by the NOC/OPS manager.
Requirement:
- Computer literacy.
- Customer orientation.
- Problem solving abilities, attention to details.
- Good practical knowledge of Linux / Windows / Networking.
- Experience in server installation / setup / maintenance is a plus.
- Experience in technical support / troubleshooting / documenting is a plus.
- Ability to work independently / cooperate with the team.
- Ability to work under pressure / multitask.
- Permission to live and work in Vietnam.
- Fluent Vietnamese and English.
- Minimum 1 year of experience for Junior and 3 year experience for Senior.
Contact
You can send your resume to the e-mail address: